ROUNDMAP™
Strategy and Innovation on The Road to Epiphany
Obviously, Innovation and Strategy are two distinct aspects of the business. But did you ever wonder what drives what? This is how we perceive the
21/07/2020
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ROUNDMAP™
Leadership relies on Vision
You can’t lead people without having a vision of the future. Where else would you lead them toward? You’ve got to communicate what it is
23/05/2020
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CROSS-SILO
10 Ways to Deal with Crises
As a consequence of the worldwide lockdowns, following the life-threatening effects of the corona virus (COVID-19), many revenue streams discontinued almost overnight. Leaders need to
17/04/2020
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Customer Carousel
The Trinity of Design Thinking
The inconvenient truth is that an estimated 93% of Customer Experience (CX) initiatives fail, while in 2016, according to Gartner, 89% of companies expected to
09/03/2020
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Adapt or Die
Decoupling of the Value Chain
Professor Thales Teixeira from Harvard Business School took 8 years to write his book ‘Unlocking the Customer Value Chain: How Decoupling Drives Consumer Disruption’. His
27/01/2020
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Customer Carousel
Customer Carousel™ Blueprint
Customer Carousel™ is one of the outcomes of a 4-year discovery process by Edwin Korver and it turned out to be an amazing panorama, not
25/01/2020
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Adapt or Die
Ride the Waves of Change
In business, performance is key. In performance, how you organize can be the key to growth.
19/01/2020
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ROUNDMAP™
Where to find future growth?
The big question on every executive’s mind is: Where to find future growth? Whether the question is an urgent one or driven by a regular
07/01/2020
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Customer Carousel
Right on the Money
Since the early 1960s, Silicon Valley is known for its many tech-startups. The birth of the Internet in 1995 meant that information, experiences, opinions, and
31/12/2019
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CROSS-SILO
Mind the Growth Gaps
You may have heard the words “Mind the gap” as an audible or visual warning phrase when you entered or left a train, to take
25/12/2019
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Research
Youngest Generations Succumb To Pressure
Employee disengagement is one of the reasons why companies fail to achieve their growth aspirations. However, underneath it, lies a much greater problem: “Half of
22/12/2019
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GENERAL
Thesaurus of the ROUNDMAP™
During the development of the body of knowledge of the ROUNDMAP™ 4-dimensional framework, we found that existing words or concepts ─ often originating from a
15/12/2019
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BUSINESS MODEL MATRIX
Digital Business Transformation
Digital Transformation has become a prevalent topic on the boardroom agenda, however, according to BT most CEOs aren’t that confident that their company will be
03/12/2019
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Adapt or Die
Change or Transformation?
Digital transformation appears to be on most corporate agendas, however, most transformations are actually change-initiatives, i.e., adaptations to market conditions. And that’s a bad thing
29/11/2019
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GENERAL
Yesterday When I Was Young
A few days ago I watched an interview on television with a well-known Dutch poet, performer, and author, Jules Deelder ─ in celebration of his
26/11/2019
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Making a Case
Master of Business Transformation
Following our previous post in which we introduced the Business Model Compass™ and the Cycle of Disruption™, we like to propose an antifragile counterpart of
24/11/2019
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BUSINESS MODEL MATRIX
The Biggest Impediment to a Company’s Success
A few days ago I had the privilege to listen to the tales of two retired professionals as they looked back on their careers. Their
21/11/2019
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Adapt or Die
Businesses don’t transform by themselves
We know digital transformation is most critical to business survival. However, research by Prophet and VINT suggests that executives are becoming increasingly aware of two
15/11/2019
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ROUNDMAP™
The Wheel of Dharma
Despite not knowing about the Wheel of Dharma and the Eightfold Path, the resemblance with the structure of ROUNDMAP™ is remarkable to say the least.
12/11/2019
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Adapt or Die
How to deal with uncertainty?
Margaret Heffernan is a former CEO of five businesses, author of five books in which she explores business and effective leadership, and a part-time lecturer
09/11/2019
1 Comment
Adapt or Die
Heffernan: Dare to Disagree
Margaret Heffernan is a former CEO of five businesses, author of five books in which she explores business and effective leadership, and a part-time lecturer
09/11/2019
1 Comment
Customer Carousel
Advancing The Customer Carousel
I truly love the series Mad Men, however, there is one scene in particular, which was the grand finale of season one, that has kept
01/11/2019
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Customer Carousel
Who’s the boss?
In order to explain something complex, it may help to use an analogy. Therefore, let me tell you about ancient pillars, keystones, and bosses with
23/10/2019
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Customer Carousel
What makes customers return or refer?
ROUNDMAP™ Integrated Customer Lifecycle differs from the traditional sales cycle – which focuses on achieving customer satisfaction – because we believe customers won’t refer or
16/10/2019
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Adapt or Die
Adapt or Die: IBM’s Rebirth
It can be really harsh to be a casualty of disruption. It is not for the fainthearted. Automakers, the news media, entertainment industry businesses, banks,
01/10/2019
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Adapt or Die
Bypassing the Pecking Order
Margaret Heffernan is a former CEO of five businesses, author of five books in which she explores business and effective leadership, and a part-time lecturer
01/10/2019
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Adapt or Die
Adapt or Die: Adaptability Quotient (AQ)
Whether a startup has the potential to become a success very much depends on its founder(s). To assess the leadership of a startup most investors
30/09/2019
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Making a Case
The Case for Customer Compassion
In a previous post, we made the case for empathy. Today, we would like to make the case for customer compassion. When we made the
23/09/2019
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Roundtables
ROUNDMAP™ Roundtable Rules
We talked about setting up Customer Roundtables, as a second operating system or shadow structure, to allow the free flow of information between customer-facing employees.
19/09/2019
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ROUNDMAP™
The Responsive Company
In 2015, during one of my executive assignments, I was asked to write a book on the potential of big data. However, as I researched
16/09/2019
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Exclusive Content
Growth Activation™
The goal of the ROUNDMAP framework isn’t merely to improve your firm’s commercial performance, rather provide a lens through which to perceive the aspects related
15/09/2019
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GENERAL
King Arthur’s Knights of the Round Table
The idea for a customer round table began when I started to imagine people sitting around the ROUNDMAP™ to discuss all customer-related issues openly, decoupled
10/09/2019
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CROSS-SILO
Harnessing Horizontal Collaboration
We’re all too familiar with the typical bureaucracy consisting of a hierarchy of authority, while employees are grouped by the functions they perform for the
05/09/2019
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Exclusive Content
Driving Customer Excellence™
A tagline serves to clarify a thought, product, brand or proposition. The tagline for ROUNDMAP™ is Driving Customer Excellence™. However, the problem with words is
02/09/2019
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GENERAL
Innovation calls for T-Shaped People
In January 2005, Tim Brown, Executive Chair of IDEO, wrote an insightful piece for FastCompany introducing Design Thinking into the field of strategy, while also
01/09/2019
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Customer Carousel
Customer-touching Activities
One of the learnings from creating the ROUNDMAP™ is that, although most firms consider marketing, sales and service as their main customer-facing operations, these activities
31/08/2019
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GENERAL
Price/Volume Matrix™
Since price strategy is one of the pillars of any business strategy, I took some time to create the Price/Volume Matrix™. I believe the graph
29/08/2019
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CROSS-SILO
The Meritocracy Fallacy
In an alarming article in The Atlantic by Daniel Markovits, professor at Yale Law School and author of The Meritocracy Trap, Daniel makes a strong
27/08/2019
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GENERAL
Cost-Volume-Profit Analysis
If you’ve taken our online Coordinator Course, you are already familiar with the universal concept of a ValueHub™ and its Orchestration. However, to capture enough
13/08/2019
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BUSINESS MODEL MATRIX
ROUNDMAP™ Strategic Playbook
We’ve spent a lot of time to explain the disciplines involved with Customer Dynamics (cross-functional and cross-structure) resulting in the ROUNDMAP™ Framework. Because we believe
02/08/2019
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