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ROUNDMAP™

Leadership relies on Vision

You can’t lead people without having a vision of the future. Where else would you lead them toward? You’ve got

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CROSS-SILO

10 Ways to Deal with Crises

As a consequence of the worldwide lockdowns, following the life-threatening effects of the corona virus (COVID-19), many revenue streams discontinued

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Customer Carousel

The Trinity of Design Thinking

The inconvenient truth is that an estimated 93% of Customer Experience (CX) initiatives fail, while in 2016, according to Gartner,

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Adapt or Die

Decoupling of the Value Chain

Professor Thales Teixeira from Harvard Business School took 8 years to write his book ‘Unlocking the Customer Value Chain: How

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Customer Carousel

Customer Carousel™ Blueprint

Customer Carousel™ is one of the outcomes of a 4-year discovery process by Edwin Korver and it turned out to

Adapt or Die

Ride the Waves of Change

In business, performance is key. In performance, how you organize can be the key to growth.

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ROUNDMAP™

Where to find future growth?

The big question on every executive’s mind is: Where to find future growth? Whether the question is an urgent one

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Customer Carousel

Right on the Money

Since the early 1960s, Silicon Valley is known for its many tech-startups. The birth of the Internet in 1995 meant

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CROSS-SILO

Mind the Growth Gaps

You may have heard the words “Mind the gap” as an audible or visual warning phrase when you entered or

GENERAL

Thesaurus of the ROUNDMAP™

During the development of the body of knowledge of the ROUNDMAP™ 4-dimensional framework, we found that existing words or concepts

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BUSINESS MODEL MATRIX

Digital Business Transformation

Digital Transformation has become a prevalent topic on the boardroom agenda, however, according to BT most CEOs aren’t that confident

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Adapt or Die

Change or Transformation?

Digital transformation appears to be on most corporate agendas, however, most transformations are actually change-initiatives, i.e., adaptations to market conditions.

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Yesterday When I Was Young

A few days ago I watched an interview on television with a well-known Dutch poet, performer, and author, Jules Deelder

Making a Case

Master of Business Transformation

Following our previous post in which we introduced the Business Model Compass™ and the Cycle of Disruption™, we like to

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ROUNDMAP™

The Wheel of Dharma

Despite not knowing about the Wheel of Dharma and the Eightfold Path, the resemblance with the structure of ROUNDMAP™ is remarkable to say the least.

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Adapt or Die

How to deal with uncertainty?

Margaret Heffernan is a former CEO of five businesses, author of five books in which she explores business and effective

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Adapt or Die

Heffernan: Dare to Disagree

Margaret Heffernan is a former CEO of five businesses, author of five books in which she explores business and effective

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Customer Carousel

Advancing The Customer Carousel

I truly love the series Mad Men, however, there is one scene in particular, which was the grand finale of

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Customer Carousel

Who’s the boss?

In order to explain something complex, it may help to use an analogy. Therefore, let me tell you about ancient

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Customer Carousel

What makes customers return or refer?

ROUNDMAP™ Integrated Customer Lifecycle differs from the traditional sales cycle – which focuses on achieving customer satisfaction – because we

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Adapt or Die

Adapt or Die: IBM’s Rebirth

It can be really harsh to be a casualty of disruption. It is not for the fainthearted. Automakers, the news

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Adapt or Die

Bypassing the Pecking Order

Margaret Heffernan is a former CEO of five businesses, author of five books in which she explores business and effective

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Making a Case

The Case for Customer Compassion

In a previous post, we made the case for empathy. Today, we would like to make the case for customer

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Roundtables

ROUNDMAP™ Roundtable Rules

We talked about setting up Customer Roundtables, as a second operating system or shadow structure, to allow the free flow

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ROUNDMAP™

The Responsive Company

In 2015, during one of my executive assignments, I was asked to write a book on the potential of big

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Exclusive Content

Growth Activation™

The goal of the ROUNDMAP framework isn’t merely to improve your firm’s commercial performance, rather provide a lens through which

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Harnessing Horizontal Collaboration

We’re all too familiar with the typical bureaucracy consisting of a hierarchy of authority, while employees are grouped by the

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Exclusive Content

Driving Customer Excellence™

A tagline serves to clarify a thought, product, brand or proposition. The tagline for ROUNDMAP™ is Driving Customer Excellence™. However,

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Innovation calls for T-Shaped People

In January 2005, Tim Brown, Executive Chair of IDEO, wrote an insightful piece for FastCompany introducing Design Thinking into the

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Customer Carousel

Customer-touching Activities

One of the learnings from creating the ROUNDMAP™ is that, although most firms consider marketing, sales and service as their

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Price/Volume Matrix™

Since price strategy is one of the pillars of any business strategy, I took some time to create the Price/Volume

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CROSS-SILO

The Meritocracy Fallacy

In an alarming article in The Atlantic by Daniel Markovits, professor at Yale Law School and author of The Meritocracy

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Cost-Volume-Profit Analysis

If you’ve taken our online Coordinator Course, you are already familiar with the universal concept of a ValueHub™ and its

BUSINESS MODEL MATRIX

ROUNDMAP™ Strategic Playbook

We’ve spent a lot of time to explain the disciplines involved with Customer Dynamics (cross-functional and cross-structure) resulting in the